Privacy Policy
Mi Clima Air Conditioning and Heating Inc. — Riverside, CA
Last updated: April 2026
Age Restriction — 18 Years or Older
This website and our services are intended for individuals who are 18 years of age or older. By using this website, submitting a form, or opting in to receive communications from Mi Clima Air Conditioning and Heating Inc., you confirm that you are at least 18 years old. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a person under 18 has submitted personal information, we will delete that information promptly.
SMS Opt-In Data — No Third-Party Sharing Policy
SMS opt-in information, including your mobile phone number and consent status, will not be shared, sold, rented, or disclosed to any third party or affiliate company for marketing purposes. This information is used exclusively by Mi Clima Air Conditioning and Heating Inc. to communicate with you directly about your service requests and our offerings. This policy applies to all SMS opt-in data collected through our website, contact forms and promotional sign-up forms.
1. Who We Are
Mi Clima Air Conditioning and Heating Inc. ("Mi Clima," "we," "us," or "our") is a licensed HVAC company based in Riverside, California (License #1123655). We operate the website https://miclimaair.com and provide heating, ventilation and air conditioning services throughout Southern California.
This Privacy Policy explains how we collect, use, disclose and protect information about you when you visit our website or contact us for services.
2. Information We Collect
We collect the following categories of personal information:
Full name
Mobile phone number (including for SMS communications)
Email address
Service address or location
Details about your HVAC service request
SMS opt-in consent status and timestamp
Device and browser information collected automatically when you visit our website
Cookie and tracking data (see Section 7)
We collect this information when you fill out a contact or quote request form, call or text us, email us, opt in to receive SMS communications, or otherwise interact with our website.
3. How We Use Your Information
We use the information we collect to:
Respond to your service requests and provide free quotes
Schedule and confirm HVAC service appointments
Send service reminders, follow-ups and appointment confirmations via SMS or email
Send marketing and promotional SMS messages to customers who have explicitly opted in
Improve our website and customer experience
Comply with applicable laws and A2P 10DLC messaging regulations
4. SMS / Text Message Communications — Opt-In Details
SMS Program Description: Mi Clima Air Conditioning and Heating Inc. operates two SMS messaging programs: (1) Service & Appointment Messages — automated and non-automated reminders, scheduling confirmations and follow-ups; and (2) Marketing & Promotional Messages — special offers, seasonal deals and updates. You may opt in to one or both programs independently.
Opt-In Consent: By submitting a form on our website and checking the applicable consent checkbox, you expressly and voluntarily consent to receive recurring automated and non-automated SMS text messages from Mi Clima Air Conditioning and Heating Inc. for the program(s) you selected. Consent is not a condition of purchase.
Message Frequency: Message frequency may vary. You may receive up to 4 SMS messages per month per program. Standard message and data rates may apply depending on your mobile carrier and plan.
How to Opt Out / Unsubscribe: You may opt out or unsubscribe from SMS communications at any time by texting STOP to any text message you receive from us. After opting out, you will receive one final confirmation message. No further messages will be sent unless you choose to opt back in. You may also contact us directly to request removal from our messaging list.
Help & Support: For assistance, text HELP to any message, call us at (951) 465-0362, or email [email protected].
NO THIRD-PARTY SHARING: Your mobile phone number, SMS opt-in consent data and messaging history will NOT be shared, sold, rented, transferred or disclosed to any third party, affiliate, or partner organization for their own marketing purposes or any other purpose. This data is used solely by Mi Clima Air Conditioning and Heating Inc. to communicate directly with you.
Carriers are not liable for delayed or undelivered messages. Message and data rates may apply.
5. Data Security Practices
We take data security seriously. We implement the following technical and organizational measures to protect your personal information from unauthorized access, loss, misuse or disclosure:
Encrypted data transmission via HTTPS across all website pages
Access controls restricting personal data to authorized staff only
Use of a secure CRM platform (GoHighLevel/LeadConnector) with its own data security protocols
Regular review of data handling practices
No method of transmission over the internet or electronic storage is 100% secure. While we use commercially reasonable means to protect your information, we cannot guarantee absolute security.
6. How We Share Your Information
We do not sell, rent or trade your personal information to third parties. We may share your information only in the following limited circumstances:
With service providers who assist us in operating our website or CRM platform (such as GoHighLevel/LeadConnector), solely to provide those services on our behalf and under strict confidentiality obligations
When required by law, court order or government authority
To protect the rights, property or safety of Mi Clima, our customers or others
Any third-party service providers we use are contractually prohibited from using your personal information for their own marketing purposes. SMS opt-in data is never shared with third parties under any circumstances.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. The types of cookies we may use include:
Essential cookies — required for basic site functionality
Analytics cookies — help us understand visitor behavior (e.g., Google Analytics)
Marketing cookies — used to serve relevant ads (e.g., Google Ads, Meta Pixel)
You can disable cookies in your browser settings at any time, though some features of the site may not function properly as a result. By continuing to use our website, you consent to our use of cookies as described here.
8. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations and resolve any disputes. SMS opt-in records are retained for a minimum period required by applicable telecommunications regulations. If you would like us to delete your information, contact us using the details at the bottom of this page.
9. Your Rights — Unsubscribe, Update and Delete
Depending on your state of residence, you may have certain rights regarding your personal information, including the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or outdated information
Request deletion of your personal information
Unsubscribe or opt out of SMS or email communications at any time by texting STOP or contacting us directly
Opt out of the sale of personal information (we do not sell personal data)
California residents have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us using the information below. We will respond within 30 days.
10. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a minor, we will take steps to delete it promptly. If you believe we may have collected information from a minor, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
Contact Us
Questions about this Privacy Policy or how we handle your information? Reach us at:
Mi Clima Air Conditioning and Heating Inc.
Riverside, CA | License #1123655