Privacy Policy

1. Who We Are

Mi Clima Air Conditioning and Heating Inc. ("Mi Clima," "we," "us," or "our") is a licensed HVAC company based in Riverside, California (License #1123655). We operate the website https://miclimaair.com and provide heating, ventilation and air conditioning services throughout Southern California.

This Privacy Policy explains how we collect, use, disclose and protect information about you when you visit our website or contact us for services.

2. Information We Collect

We may collect the following types of personal information:

• Full name
• Phone number (including mobile number)
• Email address
• Service address or location
• Details about your HVAC service request
• Device and browser information collected automatically when you visit our website

We collect this information when you fill out a contact or quote request form, call or text us, email us, or interact with our website.

3. How We Use Your Information

We use the information we collect to:

• Respond to your service requests and provide quotes
• Schedule and confirm HVAC service appointments
• Send you service reminders, follow-ups and appointment confirmations
• Send SMS and/or email communications you have opted in to receive
• Improve our website and customer experience
• Comply with applicable laws and regulations

4. SMS / Text Message Communications

Carriers are not liable for delayed or undelivered messages. Message and data rates may apply.

5. How We Share Your Information

We do not sell, rent or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• With service providers who assist us in operating our website or CRM platform (such as GoHighLevel/LeadConnector), solely to provide those services on our behalf
• When required by law, court order or government authority
• To protect the rights, property or safety of Mi Clima, our customers or others

Any third-party service providers we use are contractually required to keep your information confidential and may not use it for their own marketing purposes.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations and resolve any disputes. If you would like us to delete your information, you may contact us at any time using the details at the bottom of this page.

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. You can disable cookies in your browser settings, though some features of the site may not function properly as a result.

8. Your Rights

Depending on your state of residence, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS or email communications at any time

To exercise any of these rights, contact us using the information below.

9. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.